Emergency Help

If you, or someone you care about, is in crisis and you think immediate action is needed, call emergency services (triple zero – 000), contact your doctor or go to your local hospital emergency department.


Local Help

For Professionals

The links below contain a guide for professionals working with people at risk of self-harm and suicide, including local referral pathways for each community.

Cairns Community   Babinda Community   Cardwell Community  

Coen Community  Cooktown Community


Talk To Someone Now

For Young People

Orgnization Support Number Website
Kids Help Line
1800 55 1800 - 24 hours a day, 7 days a week
It is a free and confidential, telephone counseling service for 5 to 25 year olds in Australia
eheadspace 1800 650 890 FREE; a free call, 24 hours a day, 7 days a week. www.eheadspace.org.au

For Parents and Caregivers

If you have specific concerns about your child at school, please contact the principal of your school. If you want to speak to someone else about your child, please contact the parent line in your area.

Orgnization Support Number Website
Parentline Queensland and Northern Territory 1300 30 1300 (cost of a local call), 8am to 10pm, 7 days a week www.parentline.com.au
Parentline Victoria 13 22 89 (cost of a local call), 8am to midnight 7 days a week www.parentline.vic.gov.au
Parent Helpline South Australia 1300 364 100 (cost of a local call), 24 hours a day, 7 days a week www.parenting.sa.gov.au
Parentline New South Wales 1300 1300 52 (cost of a local call), 24 hours a day, 7 days a week www.parentline.org.au
Parenting Western Australia Line  (08) 9272 1466 or 1800 654 432 FREE (free for STD callers), 24 hours a day, 7 days a week Website
Parentline Australian Capital Territory  (02) 6287 3833 (cost of a local call), 9am to 5pm, Monday to Friday www.parentlineact.org.au
Parent Line Tasmania  1300 808 178 (cost of a local call), 24 hours a day, 7 days a week  
Lifeline  (13 11 14) is a free and confidential service staffed by trained telephone counsellors. www.lifeline.org.au
The Australian Human Rights Commission  (1300 656 419) has a complaint handling service that may investigate complaints of discrimination, harassment and bullying www.humanrights.gov.au


Report it Online

Uncomfortable with someone or something on a popular social or online game site? Tell the website! Safety reporting links for some common sites

Social Media














Moshi Monsters





Club Penguin

Nintendo Miiverse

Xbox 360



Other help

Instant messaging

For chat applications, click on the ‘Help’ tab and select the report abuse option.

Mobile phones

Most mobile service providers will accept complaints and requests to have content removed when made by the account holder.

Mobile phone network provider contacts

Telstra 1800 805 996
Optus 1800 780 219
Virgin Mobile 1300 555 100
Vodafone 1800 638 638

Reporting prohibited content

If you have come across illegal or offensive material on the internet via your computer or mobile device, you can report it to the eSafety Hotline.

Cyberbullying complaints and report

You can make a complaint if you are an Australian child—that is, you are under 18 and live in Australia.

Reporting child exploitation

If you are concerned about online behaviour that involves the sexual exploitation of a child you can report it to the Australia Federal Police (AFP).

Report an online scam or fraud:

Found something that may be an online scam or fraud? Report it to Scamwatch